Terms and conditions


All the goods are checked and tested before packing so if any defect emerges at delivery we will provide for immediate replacement it is specified that all costs related to shipments are charged to the customer
The warranty of the ASGs on manufacturing defects is 60 days, but does not include any damage caused by the incorrect use of the rifle in question, all replicas used with 11.1V batteries are not covered by warranty unless expressly indicated by our product descriptions, even in this case if the manufacturing defect will be recognized, we will repair the item and return it to the customer, who will bear both shipping costs.It should also be noted that any batteries, chargers and chargers included with the replica (where applicable), being free gifts inserted by the manufacturer, are not subject to any guarantee formula in the event of breakage during use.

Warranty on CUSTOM SGW replicas
The warranty is 6 months with the possibility of renewal for up to 12 months by sending the replica for a check within the first 6 months (cost of the check 50.00 euros).
All shipping costs for upgrades / checks / etc... are to be paid by the customer.


Support for any modifications or repairs, with technical experts in our store.
The cost of labor is equal to € 20.00 per hour.
(can be requested quotes)

For more information via email to the email contact us at info@softairgames.net

2. Acceptance of the general conditions of sale

2.1 The contract stipulated between Softair Games S.r.l and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Softair Games s.r.l. which reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general and payment conditions transcribed below.

2.2 If the Customer is a final consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and, in any case, keep the these general conditions of sale, in compliance with the provisions of art. 7 of Legislative Decree n. 206/2005 on distance selling.

2.3 Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.

2.4 Softairgames.net recognizes the consumer, who for any reason is not satisfied, the right of withdrawal as required by current legislation without any penalty and without specifying the reason. This right can only be exercised by consumers, for which all purchases made for purposes not unrelated to business or professional activity, i.e. where a VAT number is entered in the appropriate order form, do not enjoy this right. The deadline for exercising this right is 10 working days from receipt of the goods, within which the Customer is required to return the goods and give us communication by registered letter with return receipt to the address: Softair Games srl-Via Lorenzo Tabellione 13 - 47891 (Falciano) Republic of San Marino. or by email at the following address info@softairgames.net Shipping costs are charged to the customer.

2.5 In the event that the refund of an order paid via paypal, 4% commission will be deducted from the total order (new paypal rules)

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